Privacy Policy
Last Updated: December 2024
Introduction
aurell voyagess is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and safeguard your data when you use our travel services.
Information We Collect
We collect the following types of personal data:
- Contact Information: name, email address, phone number, mailing address
- Travel Information: passport details, travel preferences, special requirements
- Payment Information: billing details processed through secure payment providers
- Communication Data: messages and inquiries sent through our contact forms
- Usage Data: IP address, browser type, pages visited on our website
How We Use Your Information
We use your personal data to:
- Provide and manage travel services you have requested
- Communicate with you about your bookings and travel arrangements
- Process payments for our services
- Send relevant travel information and updates with your consent
- Improve our website and services based on usage patterns
- Comply with legal and regulatory requirements
Data Protection
We implement appropriate security measures including:
- Encryption of sensitive data during transmission
- Secure servers with access controls
- Regular security audits and updates
- Staff training on data protection procedures
- Breach notification protocols within 72 hours if required
Your Rights
Under data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with supervisory authorities
Data Retention
We retain your data for the following periods:
- Contact form submissions: 3 years
- Travel booking records: 5 years
- Financial records: 7 years (legal requirement)
- Marketing data: until consent withdrawn
Third-Party Services
We may share your data with:
- Hotels and accommodation providers
- Airlines and transportation companies
- Payment processing services
- Travel insurance providers
- Local guides and tour operators
Contact Us
For privacy-related inquiries, contact us at:
Email: [email protected]
Phone: +65 6734 8291
Address: 1 Raffles Place, #28-02, Singapore 048616